Canadian cellphone carrier Bell warned about the issue earlier this week, saying users of the Pixel 6 and up should ensure they have alternative ways to contact emergency services.
Users on social media are reporting an unsettling issue where their Pixel smartphones are failing to call 911 and other emergency services successfully.
Earlier this week, one Pixel 9 Pro user posted a report—first spotted by Android Police—stating that he attempted to make an emergency call during a gas leak but had to have his friend make the call instead. He claims his Pixel 9 repeatedly asked him to turn on Wi-Fi or turn off airplane mode before it froze and restarted on its own.
Meanwhile, a Pixel 8 user claimed it took over 10 minutes for him to make an emergency call, as his device required him to enable Wi-Fi calling, despite his cellular connection being strong.
Google has not provided an official statement on the users’ reports, but Canadian cellphone operator Bell sent out an emergency message earlier this week saying that the Pixel 6, 7, 8, 9, and 10 might experience issues contacting 911.
Bell told customers to “please ensure you have an alternative means to reach emergency services if necessary.” The carrier later posted that 911 service had been “fully restored for customers with Google Pixel devices in the 7, 8, 9, and 10 families.”